Here are answers to frequently asked questions. If you still need assistance please email us at support@inventionchannel.com. How do I place an order? How much is the shipping and handling charge? Is my credit card secure? 100% Satisfaction Guarantee? What is the Check Policy? Prices and availability? What is the return policy? How do I get a coupon? 1. How do I place an order? There are three ways to order: 1. Order online using our completely SECURE site. 2. Call us at 1-800-662-2781 (24 hours a day, 7 days a week) 3. Order by Check or Money Order Upon receipt of your check, we may wait up to 21 days for the check to clear before we can ship your order. For faster shipping, we suggest you pay by cashier's check or money order. Send your payment for the total amount (be sure to include shipping/handling costs) in US dollars only to: Invention Channel - Dept. NET903 P.O. Box 4525 Pacoima, CA 91333 Please make your check or money order payable to The Invention Channel 2. How much is the shipping and handling charge? Orders up to $15  add $ 4.98 $15.01 - $25         add $ 5.98 $25.01 - $35         add $ 6.98 $35.01 - $45         add $ 7.98 $45.01 - $55         add $ 8.98 $55.01 - $65         add $10.98 $65.01 - $75         add $12.98 $75.01 - $100       add $14.98 Orders over $100 add $16.98 3. Is my credit card information secure? Shop with confidence. InventionChannel.com uses the latest encryption technology. This means your credit card information is safe and is protected. 4. 100% Satisfaction Guarantee? If for any reason you're dissatisfied with any merchandise from The Invention Channel, you have 30 days to return the product for an easy refund of your purchase price, excluding shipping and handling. See return policy for more information. 5. What is the Check Policy? Please make your check or money order payable to: The Invention Channel Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, The Invention Channel may then debit customer's checking account for the amount of the check, plus a processing fee (and any other applicable fees), as permitted by state law. 6. Prices and availability? Prices shown and availability are subject to change without notice. If prices should change, we will process your order and notify you of any difference. We cannot be responsible for typographical errors. Ordinarily orders are shipped within one week of receipt. However, some items may require up to six weeks for shipping. 7. What is the return policy? We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse. Exceptions to our return policy: Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item. All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used). Shipping and handling costs are non-refundable Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you. Send all returns via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail) to: Invention Channel.com Returns P.O. Box 4525 Pacoima, CA 91333 Along with your return, be sure to include the following: Your order number and/or your complete name, address, and email address A detailed explanation regarding your reason for returning the item(s) Information about whether you would like a refund or a replacement - No other paperwork, invoice, or preauthorization is needed for your return. . 8. How do I get a coupon? From time to time, InventionChannel.com offers various discounts and coupons. These coupons are either advertised online, or are mailed to repeat customers. Because our coupons are constantly changing, we cannot send coupons to customers who request them. Frequently, we discount our prices so that everyone can benefit without using a coupon. Keep your eyes open for our special discounts on various products! You'll find some amazing deals. InventionChannel.com reserves the right to change or cancel a coupon at any time, at our discretion.