Purchasing Policy of the Invention Channel

(1) PRODUCT SALES & DELIVERY: Most orders are shipped within 1 week of receipt. However, depending of demand for the product, some items may require up to six weeks for shipping. You should allow additional times for the shipping of products from our warehouse to you.

(2) CANCELED ORDERS: Only InventionChannel.com orders can be canceled by emailing Customer Service at support@inventionchannel.com prior to payment processing. For orders placed on all other sites (i.e. WhiteLight.com, DoggySteps.com, WalletOwl.com), you must call customer service at 800-777-4034. Orders that are being packaged for shipping, can not be canceled. You must include order confirmation number.

(3) BACK-ORDERS: If your order cannot be shipped within the stated delivery date, we will notify you of the expected ship date.

(4) 30 DAY GUARANTEE ON RETURNS & EXCHANGES: We will gladly accept any return within 30 days, provided the item is in new or like-new condition (see exceptions below). We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

Exceptions to our return policy:

• Intimate apparel (such as the Natural Bra) are not returnable for refund due to health and sanitation reasons. We will, however, send you a free replacement of any bra that you receive in a defective state (ie. ripped, torn, or broken).
• Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.
• All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
• Shipping and handling costs are non-refundable
• VHS Videos and DVDs may only be exchanged in the event of a manufacture defect.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Send all returns via a GROUND method that can be tracked (UPS ground / FedEx Ground / USPS Priority mail) to:

Invention Channel.com Returns
P.O. Box 4525
Pacoima, CA 91333

Along with your return, be sure to include the following:

B. A detailed explanation regarding your reason for returning the item(s)

C. Information about whether you would like a refund or a replacement

- No other paperwork, invoice, or preauthorization is needed for your return.

(5) REFUSED DELIVERY: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, a credit memo will be issued to our accounting department to issue a credit for the original purchase price less the shipping and handling charge.

(6) US POSTAL MAIL IN ORDERS: Upon receipt of your check, we may wait up to 21 days for the check to clear before we can ship your order. For faster shipping, we suggest you pay by cashier's check or money order. Send your payment for the total amount (be sure to include shipping/handling costs) in US dollars only to:

Invention Channel - Dept. NET903
P.O. Box 4525
Pacoima, CA 91333

Please make your check or money order payable to
The Invention Channel

A fee of $20.00 will be assessed to all bounced check.

(7) CUSTOMER SERVICE: Please direct all inquires to support@inventionchannel.com or call Customer Service
If you ordered on InventionChannel.com or through The Invention Channel Catalog:
Call 888-728-4085
Monday through Friday
9:00am to 5:00pm East Coast Time

- OR -

If you ordered from a toll free 1-800 number that was provided in a commercial that you saw on TV, or if you visited a product-devoted website (i.e. WhiteLight.com, Doggysteps.com, Walletowl.com):
Call 973-227-8777 or 1-800-777-4034
Monday through Friday
9:00am to 5:00pm East Coast Time


(8) PRICING & AVAILABILITY: All pricing and product availability are subject to change. Product may be substituted for the same like kind and quality at any time.